--- title: Knowledge Base and LMS Implementation description: Training construction crews is tough—especially on the move. Learn how a cloud LMS and knowledge base cut costs, boost safety, and align teams fast. image: https://www.digitcloud.biz/hubfs/webinar-5249463_1280.jpg --- [Skip to content](https://www.digitcloud.biz/kb-lms-implementation#main-content) [![Digit Cloud Biz Logo - Original Color Cropped](https://www.digitcloud.biz/hs-fs/hubfs/Digit%20Cloud%20Biz%20Logo%20-%20Original%20Color%20Cropped.jpg?width=100&height=68&name=Digit%20Cloud%20Biz%20Logo%20-%20Original%20Color%20Cropped.jpg "Digit Cloud Biz Logo - Original Color Cropped")](https://www.digitcloud.biz?hsLang=en) - [Home](https://www.digitcloud.biz/en-us/home) - [About](https://www.digitcloud.biz/en-us/about-us) - [Book & Author](https://www.digitcloud.biz/buy-the-book) - [Our Services](https://www.digitcloud.biz/en-us/consulting-services) - [Our Capabilties](https://www.digitcloud.biz/hubfs/DCB%20Capabilities%200426.pdf) - [Use Cases](https://www.digitcloud.biz/en-us/use-cases) - [Bundles & Services](https://www.digitcloud.biz/bundles-mar-tech) - [Referral Program](https://www.digitcloud.biz/en-us/referral-program) - [Blog](https://www.digitcloud.biz/en/blog) - [Contact Us](https://www.digitcloud.biz/en-us/contact-us) # Nailed It! - Knowledge Base & LMS Implementation Use Case #7 ## Raising the Roof: How a Roofing Company Nailed Onboarding & Training with a Private Knowledge Base and LMS Combination An enteprise,roofing company implemented onboarding, technology, and business process training by first developing a searchable knowledge base. This resource featured diverse learning formats—short videos, step-by-step instructions, and screenshots—to accommodate various learning styles. Building on this foundation, they created a customized learning management system (LMS) offering two levels of training: beginner and intermediate. The courses were specifically tailored for two groups—corporate staff and external representatives—ensuring relevant content for each audience while emphasizing onboarding, technology training and custom operational processes.   #### Goal: Use a foundational Knowledge Base to complement a cloud-based Learning Management System (LMS). This provided standardized training, promoted knowledge sharing, and ensured consistent onboarding, compliance, and skills development across all locations and remote teams. ### Actors: - External Users (Franchisees) - Corporate Users ### Stakeholders: - IT Team - Human Resources ### Objectives: - Define project goals and success metrics reporting - Understand team structures, needs, and time zones - Identify existing training materials and gaps ### Phase 1: Discovery & Planning - Conduct stakeholder interviews (HR, IT, department and subject matter experts) - Develop a searchable Knowledge Base - Survey end users on training preferences and challenges - Inventory current training methods and documentation - Define LMS requirements (SCORM support, software needed, browers, SSO, etc.) - Choose LMS platform tools (e.g., TalentLMS and Articulate360) ### Phase 2: System Configuration ### Objectives: - Customize LMS to reflect company branding and structure - Configure user roles, permissions, and learning paths - Run pilot with diverse users from different locations ### Key Actions: - Set up course categories (e.g.,technology, operations, management) - Set up two branches (e.g., Corporate & External Representatives) - Create user groups by job role - Develop sample course modules (text, video, quizzes) - Assign pilot testers and collect feedback - Finalize settings (notifications and analytics reporting) ### Phase 3: Content Development and Migration ### Objectives: - Convert existing training materials into LMS-ready formats - Develop new standardized content for decentralized teams   ### Key Actions: - Use authoring tools (e.g., Articulate 360, Rise) to build engaging courses - Export courses from Articulate360 and import into TalentLMS - Upload and organize courses into structured learning paths (branches) - Set up tracking/reporting for compliance and progress ### Phase 4: Rollout & Communication ### Objectives: - Customize LMS to reflect company branding and structure - Configure user roles, permissions, and learning paths - Run pilot with diverse users from different locations ### Key Actions: - Set up course categories (e.g.,technology, operations, management) - Set up two branches (e.g., Corporate & External Representatives) - Create user groups by job role - Develop sample course modules (text, video, quizzes) - Assign pilot testers and collect feedback - Finalize settings (notifications and analytics reporting) ### Phase 5: Support, Feedback & Optimization ### Objectives: - Monitor usage, address issues, and optimize the experience - Collect feedback to refine content and improve engagement ### Key Actions: - Track engagement metrics and training completions - Set up monthly reporting dashboards for department leads - Host weekly check-ins with the learners to evaluate their experience - After implementation, learner questions about technology evolved from basic inquiries to more complex and thoughtful ones. ## Subscribe to Stay in the Know Powerful #### Get the latest assets and insights from DIGIT Cloud Biz. ![Digit Cloud Logo drafth](https://www.digitcloud.biz/hubfs/Digit%20Cloud%20Logo%20drafth.png "Digit Cloud Logo drafth") DIGIT Cloud Biz LLC leverages a virtual team of elite advisors and contractors to deliver tailored, scalable solutions built on deep collaboration. 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